Darebin Libraries Member Survey 2017

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Darebin Libraries is developing a marketing strategy and a customer service strategy. As a library member we would greatly appreciate your feedback so we can continue to improve library services and the way that we communicate with you to meet the expectations of our valued members.

Please complete this short survey. At the end of the survey you can go into a draw to win a $50 Preston Market voucher.
Contact
1. How frequently have you contacted Darebin libraries in the last twelve months? *This question is required.
2. How have you contacted Darebin libraries in the last twelve months? Choose all that apply. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you visited? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you visited? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.Very PoorPoorNeutralGoodVery GoodCan't Say
Staff knowledge in responding to enquiries
Speed and responsiveness
Attitude of staff
Ease of identifying staff
Ability to resolve complaints/ issues
3. Can you please rank the following aspects of customer service in order of importance to you? *This question is required.
Drag items from the left-hand list into the right-hand list to order them.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you called? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you called? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.Very PoorPoorNeutralGoodVery GoodCan't Say
Speed and responsiveness
Ability to respond to enquiries
Attitude of staff
Ability to resolve complaints/ issues
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you mailed? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you mailed? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.Very PoorPoorNeutralGoodVery GoodCan't Say
Speed and responsiveness
Ability to respond to enquiries
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you emailed? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you emailed? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.Very PoorPoorNeutralGoodVery GoodCan't Say
Speed and responsiveness
Ability to respond to enquiries
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you sent your enquiry on the website? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you sent your enquiry on the website? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.Very PoorPoorNeutralGoodVery GoodCan't Say
Speed and responsiveness
Ability to respond to enquiries
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you sent your enquiry on Facebook? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you sent your enquiry on Facebook? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.Very PoorPoorNeutralGoodVery GoodCan't Say
Speed and responsiveness
Ability to respond to enquiries
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you submitted the feedback form? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.
3. Can you please rate your personal satisfaction with the following aspects of customer service at Darebin Libraries when you submitted the feedback form? Please rate on a scale of Very Poor to Very Good. If you have any comments, please include them in the comments box below. *This question is required.Very PoorPoorNeutralGoodVery GoodCan't Say
Speed and responsiveness
Ability to respond to enquiries